Posted: Mon Jan 06, 2014 12:00 am Post subject: Where to start?
Hi - I was originally a network engineer, then I became a network architect, and then I became a quasi personnel-manager, warts and all.
I have been working in and around the IT industry for many years and have similarly had to work around ITIL infrastructures for nearly 10 years.
I have got by thus far through the application of common sense around ITIL requirements and frameworks, and haven't had to get too deep because my skill set was always far more dimensioned towards "blue sky" and "bull ****".
I manage a large number of people now, hundreds, of whom many are ITIL experts. And it's getting to the point that from service transition, governance and sustainability perspectives what they are talking about is completely dutch to me.
I am ideally hoping that there is a helicopter overview course I can take or a series of books I can buy because my gleeful ignorance is becoming somewhat of a joke now.
Can anyone provide any suggestions around how I could get a helicopter overview quickly, in relation to reading material and courses that would provide a complete but necessarily high level understanding of most topics?
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