Posted: Mon Mar 03, 2014 7:14 pm Post subject: % of Incidents by Priority
In the organizations you work or have worked for, can you recall what % of your Incidents fell in each of the different Priority buckets when looking at weekly/monthly trends? For example:
Critical - <1%
High - 10%
Medium - 30%
Low - 60%
I know every organization may define their buckets or SLAs differently, but I'm just looking for some comparables to help baseline. If you know of any reference materials that provide guidance on what the ranges may look similar to, that'd be great. Thanks.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum