Posted: Mon Mar 04, 2013 11:30 pm Post subject: Passing ITIL Intermediate Exams..Revealed!
Hi everyone, this is my 1st post, I figured it should be a useful one. This is a cut/paste from my blog on how to pass the intermediate level exams.
I hope this helps.
" Recently I took and passed an ITIL Intermediate level exam (CSI), let me say that this was not an easy task as I invested at least 1 month of going over the subject matter to have full knowledge of it.
I learned a very important lesson when preparing for this exam and the rest of the upcoming exams as I reach for my MALC next year that I would like to share.
What you must remember above all is that these exams are not about knowledge and comprehension, they are about analysis and application (Bloom's Taxonomy).
There are 4 keys aspects to keep in mind during the exam preparation and when sitting for an Intermediate level exam.
1. - Read the question, then read it again!When looking at your sample scenarios (provided for you when you are taking your intermediate level courses), you will need to read the questions first! and then read the question again. I repeat the question, not the scenario associated with the question. What this does is it takes your newly acquired knowledge and giving it a bit of reference as to what your mind should be looking for. For example, "which of the following approaches BEST assists in resolving the issues in the scenario". You now have in your mind what you should be looking for to "resolve" the issue within the scenario, once you have that, then you can go look at the scenario and you have context.
2. - Look for factual ITIL information about the question, All the answers have relevant factual data about ITIL, but all that data may not be relevant to the particular scenario, for example, if the question is related to service desk KPI's, don't get drawn into a factually correct statement about Problem Management.
3. - Have a technique to approaching the exam. I used a technique which takes into account each statement within each answer and then I assign a numeric value to it. Let's say that we have a statement that contributes to the "resolution" of the "issue" within the scenario, if this is the case, I assign a 1, if it does not, I assign a -1, if I am not sure about it, I assign it a 0. At the end of the this exercise I would add (or subtract) and the greatest value would be my answer.
4. - Reach out to the ITIL mentoring community as I did, you will be pleasantly surprised the amount of knowledge you can gain with feedback from subject matter experts.
Hi ITIL _guru, can you please answer me?
I have passed my ITIL v3 foundation exam yesterday. When Im thinking about the next level,ther eis a doubt came up in my mind.
Intermediate level have 2 sections as Service Level (5 modules)and service capability(4 sections). Is it necessary to take each module from the each sections in order to pass the intermediate level OR any module out of 9 modules will help to pass the intermediate level.? What is the criteria in order to pass the level?
Can anyone one please answer me?
a)Service Offerings and Agreements [SOA]
b)Release, Control and ValidationRCV]
c)Operational Support and Analysis[OSA]
d)Planning, Protection and Optimization [PPO]
you can choose any one module, Your foundation exam will give you 2 points. To appear for MALC[ITIL Managing Across the Lifecycle Exam - 5 credit points]
one needs to score total 17 Points.
To become ITIL Expert we need total 22 credit points.
so ITIL Foundation+all life cycle modules+MALC(2+15+5) =22 points=ITIL Expert
ITIL Foundation+all Capability modules+MALC(2+16+5) =23 points=ITIL Expert
you can also combine from both modules(some from life cycle and some from Capability ), but those modules should not overlap.
• ITIL Foundation Certificate
• Completion of an Accredited course from an ITIL Accredited Training Provider
These exams are totally different from foundation exam, They are really tough.
There will be Eight ( multiple choice, scenario-based, gradient-scored questions for each exam.Each question will have 4 possible answer options, one which is worth 5
marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter with zero marks.Total time for exam 90 minutes
Passing Score 28/40
I hope this will help. let me know if you need further information.
Posted: Tue Jun 25, 2013 4:44 am Post subject: ITIL Intermediate
I have completed my Foundation exam last year and now willing to start the Intermediate exam. My query is, to complete ITIL Intermediate certification, do we need to pass all the modules or any one of the modules, for eg. CSI or SOA.
As per your post, 22/23 Credit points are required to become ITIL Expert.
Intermediate level exam are separate modules. you can give any exam from any module. each exam/module is Intermediate level exam. we dont need to give all modules. They are individual. so you can give exam like
ITIL Intermediate level service operation
ITIL Intermediate level service strategy etc. _________________ ITIL® Expert
Posted: Tue Aug 20, 2013 5:09 pm Post subject: How to Decide whether ITIL LifeCycle or ITIL Capability
I am new to Forum. I have complete ITIL V3 Foundation. Interested in taking ITIL Intermediate certifications. Can you please guide how to decide whether to go for ITIL Lifecycle or ITIL Capability modules?
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