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ITIL :: View topic - Definition of a CSI Item
GOC Newbie Joined: Feb 18, 2012 Posts: 16
Posted: Thu May 22, 2014 12:51 am Post subject: Definition of a CSI Item
Would someone be able to give me a definition of a CSI Item? It when something becomes an CSI item and when it's merely a task?
Newventure2014 Newbie Joined: Jul 29, 2014 Posts: 1
Posted: Tue Jul 29, 2014 11:35 pm Post subject: Definition of a CSI Item
In the context of incident management:
CSI could also be Continual Service Improvement
Kranti Senior Itiler Joined: Jun 05, 2015 Posts: 50 Location: Hyderabad ,India
Posted: Sat Jun 06, 2015 7:20 pm Post subject:
if you are very specific in ITIL CSI is continuous service improvement
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