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Posted: Fri Mar 17, 2006 11:02 pm Post subject: ITIL compliant tool for SD, SLM, licensers, etc....
Hi,
Are there any good ITIL compliant tool on the market that is a solid platform for handling ServiceDesk requests, Incident handling, Problem Handling, Monitoring of SLA:s, licensinventory functions and other ITIL necessary functions?
Posted: Sat Mar 25, 2006 12:43 pm Post subject: Here is one Remedy for you
You can melt your budget with remedy, it will do all you need..
Tho one nice facet of remedy is it can do most /all of your biz functions.
What problem you trying to solve ??
Rememeber people dont' want to own a drill.
People just want to drill holes.
Look at what process you need to report on .
What KPI's you wish to capture .. etc
Then once you know the targets then look at how to report on /from those targets.
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