Problem Management Reporting

[zacpam]

I am looking for sample Problem Management reports. We are a contractor for the government and are implementing ITIL for our customer. I am in the Problem Management group and have to deliver daily reports to the customer. I am trying to find a sample report to assist our group in this. Does anyone have any suggestions or know of a resource so we don't have to "invent the wheel?"

Thanks.

[Guerino1]

Hello zacpam,

May I please ask which government you represent?

There are many different types of reports for Problem Management. Some useful ones:

- Problems Opened vs. Problems Closed by a specific frequency (Month, Quarter, etc.)
- Problem Progress/State Reports (Open, In Development, Closed, etc.)
- Problems by Product
- Problems by Product Category
- Problems by Product Release
- Problems by Service
- Problems by Service Category
- Problems by Product Release
- Problems by Organization
- Problems by Customer/Client
- Problems by Severity
- Problem Assignment Reports
- Problem to Related RFC Reports
- Incident to Related Problem Reports
- etc.

As you can see, the list of reports is rather large when you go through all your permutations. I've only provided a very small sample.

Regards,
_________________
[Edited by Admin to remove link]

[zacpam]

We work with the United States Military.

[Guerino1]