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ITIL :: View topic - To Ensure CMDB has been updated correctly?
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To Ensure CMDB has been updated correctly?

 
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toughnedglass
Newbie
Newbie


Joined: Mar 20, 2006
Posts: 2

PostPosted: Mon Mar 20, 2006 8:58 pm    Post subject: To Ensure CMDB has been updated correctly? Reply with quote

Dear All

Following the release of a software upgrade to a fix known error, which process is responsible for ensuring that the CMDB has been updated correctly?

A. Change Management
B. Problem Management
D. Release Management
C. Configuration Management

I think the correct process is Release Management......
I was confused by one of my colleague that Configuration Management is responsible for that.

Can any one please help me with a good reason/explanation?
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Mon Mar 20, 2006 9:48 pm    Post subject: Reply with quote

Your friend is correct - The manual states

Detailed objectives for Configuration Management should include:

identifying, labelling and recording the names and versions of the CIs that make up the IT services, infrastructure and their relationships

controlling and storing definitive, authorised and trusted copies of specifications, documentation and software

I think that this means Config should be keeping the CMDB up to date - Release should inform Config that a release has gone in to live and what is involved

regards

Ed
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toughnedglass
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Joined: Mar 20, 2006
Posts: 2

PostPosted: Tue Mar 21, 2006 5:02 am    Post subject: Tx Ed Reply with quote

Dear Ed

Thank you for the explanation. I am getting there now.
As you said the scope of Confi Management is to Identify, Record and report of IT Compnents, including their versions.

Regards

S. Kal
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Guerino1
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Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Tue Mar 21, 2006 1:16 pm    Post subject: Reply with quote

Good day toughnedglass,

I would also like to add to Ed's response by stating that in a mature organization the build and deployment of software is typically automated. This means that the tools that perform the build and distribution should automatically update your CMDB with all appropriate information.

Reference the CM Crossroads web site for many examples and experts.

Regards,
_________________
[Edited by Admin to remove link]
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