Joined: Sep 16, 2006 Posts: 3574 Location: London, UK
Posted: Tue Aug 18, 2015 4:05 pm Post subject:
You are asking a question that really cant be answered by any one here in this forum.
1 - A KEDB is a Known Error DATABASE.
2 - There are dedicated tools out there - some free some that require license. Hence the Yes in my post
3 - Because each tool has its own capabilities, the only way to find out about the tools is for you to use a search engine and do the following
1 - find the tool
2 - identify its capabilities
3 - document its license model
Repeat for a handful of
However, the issue u need to analyse is no the KEDB tool but the Incident & Problem mgmt. tool that would be used. Some IT SM tools have built in databases - config, KEDB, etc
Personally, a KEDB should be part of the incident mgmt. tool as it helps incident mgmt. primarily _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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