Posted: Fri Dec 11, 2015 4:48 pm Post subject: ITIL 2011 Foundation
SAS Management, Inc.
ITIL 2011 Foundation
The ITIL Foundation course is 3 days of presentations, exercise and discussions about ITIL Foundation best practice framework. ITIL® is a non-proprietary approach for managing IT services, developed in the 1980s by the Office of Government Commerce (OGC) in the United Kingdom.
In 2007 the ITIL framework was redesigned from a process-led approach to a service lifecycle approach comprising the ITIL five core volumes:
ITIL Foundation training provides a general overview of the IT Service Management Lifecycle and its supporting processes, functions and roles. This course introduces the learners to ITIL, IT Service Management (ITSM), and the key processes that are part of the ITIL Best Practices framework. The ITIL Foundation course uses a combination of excellent delivery from experienced ITSM practitioners / trainers. The result of this course is high knowledge retention, enhanced learning impact and a certified knowledgeable ITSM practitioner.
Duration: 3 days
Recommended for:IT Managers and IT Professionals, Helpdesk Professionals, Systems Engineers, Systems Administrators, and just about anyone who would like to have foundational knowledge on the ITIL Framework
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