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ITIL :: View topic - Service delivery specialist
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Service delivery specialist

 
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soapmagic
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Joined: Feb 03, 2016
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PostPosted: Thu Feb 04, 2016 8:28 am    Post subject: Service delivery specialist Reply with quote

I have recently been tasked to fully create a service portfolio, who consumes what, and who offers what services that other MAY need. I have also been given approval to hire someone to be dedicated to this project. Problem is I donít know what Iím looking for or how to describe it to a recruiter. If anyone can point me in the right direction with a job description, or key items to focus on I would greatly appreciate it.
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soapmagic
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PostPosted: Thu Feb 04, 2016 11:02 pm    Post subject: Reply with quote

Will work with other IT managers to identify what they offer and what they consume

Once we have identified everything will help build this into ServiceNow and work on Automation

Be responsible for creating, measuring and reporting of SLOís and SLAís

Be responsible for continuous service improvement
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