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ITIL :: View topic - Service Delivery Meeting - Terms of Reference
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Service Delivery Meeting - Terms of Reference

 
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SD
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Joined: Aug 29, 2005
Posts: 8
Location: Dublin, Ireland

PostPosted: Sat Mar 25, 2006 4:17 am    Post subject: Service Delivery Meeting - Terms of Reference Reply with quote

Hello,

Does anyone have Terms of Reference or similar documentation/guidelines for an Operations Management weekly meeting/Service Delivery meeting?

Any input appreciated.
Thanks.
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itilimp
Senior Itiler


Joined: Jan 20, 2006
Posts: 172
Location: England

PostPosted: Sat Mar 25, 2006 9:59 am    Post subject: Reply with quote

Actually I do... but until it is actually signed off and implemented (these meetings keep being postponed) I don't want to put them up in case they lead you down the garden path as it were. Smile
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JulesBOI
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Joined: Aug 11, 2006
Posts: 1

PostPosted: Wed Oct 11, 2006 11:29 pm    Post subject: Have you decided on your frameworks yet? Reply with quote

Hello Itilimp

have you managed to bed down your service delivery meetings yet? I would be most intersted to see your framework as I am attempting to revive a simillar regular meeting that died on it's feet previously due to lack of benefit to/interest from the business

regards
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itilimp
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Joined: Jan 20, 2006
Posts: 172
Location: England

PostPosted: Thu Oct 12, 2006 6:37 am    Post subject: Reply with quote

Hi,

No, they still aren't signed off. We had another meeting on 5th October and went through some proposed modifications to the draft terms of reference and agreed that we didn't have time to complete it that session so it's on the agenda for November.

This particular team seems to want to focus on the strategic and tactical side of of service delivery and leave operational to team managers. I'm personally thinking that we need to include some operational - we'll get there!

When we do, I'll be sure to let you all know Smile
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