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ITIL :: View topic - ITIL Concept for ALM - Single point of truth ?
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ITIL Concept for ALM - Single point of truth ?

 
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neolp123
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Newbie


Joined: Apr 04, 2016
Posts: 1

PostPosted: Tue Apr 05, 2016 12:49 am    Post subject: ITIL Concept for ALM - Single point of truth ? Reply with quote

Hi All,

Needed your help in ITIL - ALM tool integration. We are trying to integrate Servicenow with MS TFS. We had a couple of questions that we needed to understand before going ahead with the project.

To comply with ITIL best practices is it required that all development requests (Prod Support, Small Enhancements, project requests) go through a single system so there is one source of truth? If one source of truth is not required, how can they assure that no requests are lost in the process?

Any help regarding this would be helpful. Smile
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3575
Location: London, UK

PostPosted: Tue Apr 05, 2016 3:55 pm    Post subject: Reply with quote

There is nothing in ITIL that you have to comply with

ITIL is Best Practices
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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