Posted: Wed Jul 13, 2016 3:21 am Post subject: Change Accountability Score
I am looking to implement a change accountability score within my organization. We use ServiceNow so we can get the data fairly easily, I'm just curious if anyone else has successfully implemented a FICO like score.
The criteria I've been considering are number of incidents caused by a change, number of changes causing incidents, number of changes not being closed out, changes made without approval, failed changes, and number of emergency changes.
These would all be averages against a team's total number of changes (except for # of incidents caused) and scores would be given to teams instead of individuals.
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