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ITIL :: View topic - Continual service improvement CSI
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Continual service improvement CSI

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Joined: Nov 09, 2016
Posts: 1

PostPosted: Fri Nov 11, 2016 12:40 am    Post subject: Continual service improvement CSI Reply with quote

What defines a service improvement? Is there in ITIL definition for service improvements?
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Joined: Jan 09, 2008
Posts: 8
Location: Lisbon

PostPosted: Fri Dec 16, 2016 9:16 pm    Post subject: Reply with quote


I don't like very much the term "definition".
In my opinion, you're improving a service if you're delivering a service with more value to the customer (Value created = utility + warranty).

Improve utility -> Performance supported, constraints removed...
Improve warranty -> availability enough? Secure enough?...

Nuno Mendes Fernandes
Release Management (IPRC, SS, SD, ST, SO)
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