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ITIL :: View topic - Cancel Requests
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Cancel Requests

 
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GobiSubash
Newbie
Newbie


Joined: Sep 12, 2016
Posts: 1

PostPosted: Tue Oct 25, 2016 7:48 pm    Post subject: Cancel Requests Reply with quote

Can anyone describe the process for handling cancel requests (Both Incident and Service Requests)

Regards,
GS


Last edited by GobiSubash on Tue Nov 08, 2016 7:42 pm; edited 1 time in total
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3575
Location: London, UK

PostPosted: Wed Oct 26, 2016 3:08 am    Post subject: Reply with quote

yes
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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lsimonsen
Newbie
Newbie


Joined: Jan 31, 2017
Posts: 5

PostPosted: Wed Feb 08, 2017 2:50 am    Post subject: Reply with quote

I'm confused, in this situation what are you cancelling? Requests and Incidents can be resolved or closed without work or closed "unable to duplicate" things like that. Changes can be cancelled but incidents and requests should be closed/resolved and not "cancelled".
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