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ITIL :: View topic - KPI's for Problem Management Success
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KPI's for Problem Management Success

 
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Robyn
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PostPosted: Tue Apr 04, 2017 10:32 am    Post subject: KPI's for Problem Management Success Reply with quote

Hi All,

I am planning to set up some KPI's for measuring problem management success by adding them as one of the objectives for tech teams.

Number of unresolved Problems ≤ 20% is what I recommended however this doesn't completely make sense because the resolution of problems will be dependent on the bandwidth and prioritisation of other teams.

Is there any other metrics I can use? if so what should be the absolute number?

Thanks.
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