Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: SondraUhb
New Today: 76
New Yesterday: 86
Overall: 216985

People Online:
Visitors: 143
Members: 1
Total: 144 .

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - KPI's for Problem Management Success
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

KPI's for Problem Management Success

 
Post new topic   Reply to topic    ITIL Forum Index -> Problem Management
View previous topic :: View next topic  
Author Message
Robyn
Newbie
Newbie


Joined: Apr 03, 2017
Posts: 1

PostPosted: Tue Apr 04, 2017 10:32 am    Post subject: KPI's for Problem Management Success Reply with quote

Hi All,

I am planning to set up some KPI's for measuring problem management success by adding them as one of the objectives for tech teams.

Number of unresolved Problems ≤ 20% is what I recommended however this doesn't completely make sense because the resolution of problems will be dependent on the bandwidth and prioritisation of other teams.

Is there any other metrics I can use? if so what should be the absolute number?

Thanks.
Back to top
View user's profile
eisbergsk
Senior Itiler


Joined: Nov 01, 2004
Posts: 83
Location: Sask, Canada

PostPosted: Wed Jul 19, 2017 1:20 pm    Post subject: old discussion but ... Reply with quote

There was a discussion on KPIs for Problem Management in this forum back in 2006.
http://www.itilcommunity.com/modules.php?name=Forums&file=viewtopic&t=787
(not sure if the link works, but it was 6 or so pages back, topic 787). Lots of ideas there, maybe useful?
Good luck Smile
_________________
In theory, there is no difference between theory and practice.
In practice, there is!
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Problem Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.