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ITIL :: View topic - Change Management
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Change Management

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Joined: Jul 04, 2017
Posts: 1

PostPosted: Tue Jul 04, 2017 6:49 pm    Post subject: Change Management Reply with quote


I'm looking for some help, does any one categorise their changes past the change type, like technical, configuration etc?
What do you use and how does it work?

Many Thanks In advance.
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3584
Location: London, UK

PostPosted: Wed Jul 05, 2017 4:38 pm    Post subject: Reply with quote

You can classify a change request as broadly or narrow that your tool allows.

However, you have to manage the classification - and if you make overly detailed then it will sort of defeat the purpose

You use general classifications such as - hardware, software, network, documentation and if you add the Configuration items, the further classifications will be noticed in the CIs
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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