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ITIL :: View topic - ISO 20000- change management
mojde Newbie Joined: Jul 10, 2017 Posts: 6
Posted: Mon Aug 07, 2017 8:34 pm Post subject: ISO 20000- change management
Hi every body
Is it ok for an organization not to have any normal changes? All of the changes are standard and do not require any authorizations. (In order to receive ISO/IEC 20000)
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3597 Location: London, UK
Posted: Wed Aug 09, 2017 5:00 am Post subject:
Look at the definition in ISO 20000 as to what is SHALL and SHOULD for Change Management
I actually can not forsee any IT organisation that does not manage changes with CABs
but .... _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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