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The Itil Community Forum: Forums

ITIL :: View topic - ITIL - incident Management
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ITIL - incident Management

 
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abdullahM
Newbie
Newbie


Joined: Jul 12, 2017
Posts: 1

PostPosted: Wed Jul 12, 2017 6:32 pm    Post subject: ITIL - incident Management Reply with quote

We received a TMART alert stating URL unavailability of a critical application . It is designed it such a way that the automated Incident will get created and assigned to the application support group . Now for handling the Major incident process for the above service outage i manually created it and involved the team to work on this case

I would like to get clarified whether my act of creating the Incident manually a incorrect one according to the ITIL guidelines ??

Thanks in advance for the reply
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3572
Location: London, UK

PostPosted: Thu Jul 13, 2017 4:36 pm    Post subject: Reply with quote

No . Why ?

ITIL is merely a set of advice / guidance on how to do IT Service Manageemnt well

The true source on the way you do things is in your policies
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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sazeed
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Joined: Aug 16, 2017
Posts: 3

PostPosted: Wed Aug 16, 2017 3:40 pm    Post subject: Reply with quote

Is Alert Generated or not?

ticket should automatically raised as per your setup. can you please define what is purpose of creating new ticket?
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PawanDwivedi
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Joined: Jun 30, 2016
Posts: 2

PostPosted: Tue Sep 26, 2017 12:11 am    Post subject: Reply with quote

ITIL Intermediate is the most sought-after IT service management certification across the globe. The focus of Service Capability stream is to provide a strong understanding of processes required to design and implement ITIL, whereas the Service Lifecycle stream focuses primarily on the management aspects of IT services. Capability Track is a Practitioner’s approach & Lifecycle Track is for manager’s way of doing. Thanks to “ExcelR Solutions” institute who is providing Agile Certification, Tableau online training, PMP Certification course, Business Analytics training and ITIL Intermediate Certification Training online or offline.
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