We received a TMART alert stating URL unavailability of a critical application . It is designed it such a way that the automated Incident will get created and assigned to the application support group . Now for handling the Major incident process for the above service outage i manually created it and involved the team to work on this case
I would like to get clarified whether my act of creating the Incident manually a incorrect one according to the ITIL guidelines ??
ITIL Intermediate is the most sought-after IT service management certification across the globe. The focus of Service Capability stream is to provide a strong understanding of processes required to design and implement ITIL, whereas the Service Lifecycle stream focuses primarily on the management aspects of IT services. Capability Track is a Practitioner’s approach & Lifecycle Track is for manager’s way of doing. Thanks to “ExcelR Solutions” institute who is providing Agile Certification, Tableau online training, PMP Certification course, Business Analytics training and ITIL Intermediate Certification Training online or offline.
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