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The Itil Community Forum: Forums
ITIL :: View topic - Batch support & ITIL in non prod environment
vidhya Newbie Joined: Mar 29, 2017 Posts: 1
Posted: Wed Mar 29, 2017 11:10 pm Post subject: Batch support & ITIL in non prod environment
I am very new to this forum. Is there anyone implemented ITIL for a batch support team. What are the various services that can be offered .
Does supporting DR part of production support team.
can we use ITIL methodologies for supporting non prod work. Is the same teams supporting development environment can have access to prod allowed in ITIL?
thanks in advance
sarafox Newbie Joined: Aug 16, 2017 Posts: 1
Posted: Thu Aug 17, 2017 12:49 am Post subject:
i have same question! please somebody expert answer us
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3581 Location: London, UK
Posted: Thu Aug 17, 2017 3:24 pm Post subject:
First, you don't implement ITIL.
ITIL is just good advice on how to do IT Service Management... well.
ITIL states have policies, processes and procedures that should guide you.
A service is a service - it does not matter whether it is non production or production.
If you have giving an IT environment with a database to an organisation .. you have to support them .. unless they do all that.
That said, the priority and urgencys for non Production will be less than in Production _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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