Posted: Wed Aug 09, 2017 4:03 pm Post subject: Unauthorised/retrospective change
Over the weekend I performed a relocation (lift and shift) of a bunch of infrastructure. We had the correct change management in place, but during the implementation we realised we'd need more network switches at the new location than we had in the plan. Based on the need to have a live network on Monday morning, and the cost and paperwork to get engineers back to site at a later date, I made the call to install the additional switches, and immediately follow up with a retrospective change on Monday morning.
I am now being slammed for an unauthorised change. I understand what an unauthorised change is, but I also know ITIL allows for retrospective change to document an emergency fix. While this wasn't necessarily a fix, it was to prevent about 50 people being unable to log in on Monday morning.
The end result was that no incidents were logged on Monday, the client had a working network, and the change management and documentation was completed within 24 hours.
Joined: Sep 16, 2006 Posts: 3582 Location: London, UK
Posted: Thu Aug 10, 2017 5:09 am Post subject:
Well, first, it all depends on the Change Management policy regarding retrospective change
Frankly, in my book what you did was an unauthorised change- mainly because the project failed to do due diligence and set up the new office properly _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum