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ITIL :: View topic - Regarding Ticket Resolution Time
Iva_Eva Newbie Joined: Jul 19, 2017 Posts: 3
Posted: Fri Sep 01, 2017 7:15 pm Post subject: Regarding Ticket Resolution Time
Are there any industry standards regarding ticket resolution time for L1, L2, L3 support roles for AS400 development projects?
If yes, please could you specify the resolution time for each support role pertaining to AS400?
All times are GMT + 10 Hours
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