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ITIL :: View topic - Incident management best practices
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Incident management best practices

 
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tommi
Newbie
Newbie


Joined: Nov 08, 2017
Posts: 3

PostPosted: Wed Nov 08, 2017 9:29 pm    Post subject: Incident management best practices Reply with quote

Good morning Ladies and Gentleman ,

Hope that you all are very well today and ready for saving the world once again Smile

I would like to raise a topic regarding best practice of incident management. Iím interested on your opinion how you work, what improvements you implement during your work which help you to speed up in your work, what tips you can give to new persons. Of course every project has its own process, however there are similar steps that we all need to stick. But after that discussion there might be ideas for new improvements which helps us all at the endÖ
How about your real life situation which was so impossible that you remembered till today ?

Letís start a discussion how it looks in your company.
Ready ? Steady ? Go !
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tommi
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Joined: Nov 08, 2017
Posts: 3

PostPosted: Tue Nov 14, 2017 6:35 pm    Post subject: Incident management best practices Reply with quote

guys ? any comments on that ?

share your vision, the way of working
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3581
Location: London, UK

PostPosted: Tue Nov 14, 2017 6:42 pm    Post subject: Reply with quote

Tommi,

ITIL is where Incident Management best practice is found.

Most if not all companies follow the basic principles of ITIL - either forced on them by their IT SM tool or forced on their chosen tool
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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tommi
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Joined: Nov 08, 2017
Posts: 3

PostPosted: Tue Nov 14, 2017 6:45 pm    Post subject: Reply with quote

thanks for your reply UKVIKING,

hope you are well today.

That is what i want to discuss, what tool is used the most, any hints that managers have that can help in their daily tasks, what reports help them to reach their kpi's and so on ... most companies used itil but non of them are using that in 100%, there is always some deviation from the rule.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3581
Location: London, UK

PostPosted: Wed Nov 15, 2017 7:58 pm    Post subject: Reply with quote

Tommi

Wrong location - this is not a highly active site - partly due to a GoG who will be un-identified

Your best bet in go into one of the LinkedIn ITIL Forums

GoG - Grumpy Ole Git
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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