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ITIL :: View topic - ITIL on SAP Solution Manager 7.2
iamsaanvi Newbie Joined: Nov 28, 2017 Posts: 1 Location: India
Posted: Tue Nov 28, 2017 5:24 pm Post subject: ITIL on SAP Solution Manager 7.2
Have anyone of you come across some sort of presentation or latest document explaining how ITIL processes are mapped to 7.2 scenarios? The below link is outdated and has little information on sap solution manager 7.2. The White Paper document is from 2013.
wiki.scn.sap . com/wiki/display/SAPITSM/SAP+Solution+Manager+-+ITIL+Certified
Also would like to know, as a release, 'Is 7.2 version certified for ITIL Processes ?' . Or 7.1 is the latest version to be certified and 7.2 is yet to be certified?
[Edited by Admin to remove direct link]
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3600 Location: London, UK
Posted: Tue Nov 28, 2017 5:46 pm Post subject:
ITIL is not a certification program. As ITIL is best practice - ie. a set of advice to be followed and the fact that is what is best in Company A may not be the same way Company B does things.
However, the standards should be looking at the combination of ITIL, CoBIT and ISO20000 _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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