Posted: Wed Mar 07, 2018 6:28 pm Post subject: Failed Change Process
I am new in operation and ITIL process. few days back i gone through some issue with one change. It's a outage change and application tester lined up for post implementation testing. During change window will get successful test result from application team post implementation but in next business day we received an outage due to this change. While doing P1 investigation we have found that one of the application tester did not test this component which cause this issue.
Now Change manage team want to considered this as failed change as change cause an incident. My question is if the tester test this component we could identify the issue during Change window and resolve it. if it's tester fault then why this change will marked as failed change. Please help me understand.
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