Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

THE ITIL BOOKS

The five ITIL books can be obtained directly from the publisher's website:
HERE

Or as downloadable PDFs: HERE

Current Membership

Latest: uvapupuf
New Today: 53
New Yesterday: 61
Overall: 236295

People Online:
Visitors: 74
Members: 0
Total: 74

Login
Nickname

Password

Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement
Outsourcing

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Search



Languages
Select Interface Language:


Advertising
Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Changing date after CAB approved
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Changing date after CAB approved

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
busybeez
Newbie
Newbie


Joined: Aug 01, 2018
Posts: 2

PostPosted: Wed Aug 01, 2018 11:43 pm    Post subject: Changing date after CAB approved Reply with quote

We had a change that was CAB approved. The vendor then needed to change the date. Currently we only work with normal or emergency changes. It was suggested this be brought through as an emergency b/c the revised date did not have a peer review done in time.
We are looking to improve our process on this kind of stuff.
What does everyone else do?
Back to top
View user's profile
ChangeAgent
Newbie
Newbie


Joined: Aug 27, 2018
Posts: 1

PostPosted: Wed Aug 29, 2018 4:40 am    Post subject: Reply with quote

Given your choices between normal or emergency, then emergency change is the way to go.

We have Standard, Normal, Emergency and Expedite change types / models.

Standard Changes are pre-approved, repetitive low risk, no outage changes

Normal Change meets the defined lead time and requires Assignment Group Manager, CAB and CM approval

Expedite is a Normal Change that does not meet the defined lead times and requires an additional approval level, typically from Sr. mgmt.

Emergency changes are used in production to restore service during an active high severity incident and does not require CM or CAB approval.

In your scenario, if the change does not have enough time to go through the full review and approval process, we would follow the expedite process.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3607
Location: London, UK

PostPosted: Thu Aug 30, 2018 3:21 pm    Post subject: Reply with quote

Well

Actually I think that since the CAB has approved and the Change Manager has authorised the change, the only thing is to inform the CAB Members and the CM to change the implementation date

This is also dependent on whether the new date is in the maintenance window or not. And if not, what is the service impact

That said, if the implementation group - ie the vendor - can ONLY do the work at certain times, then shrug.. they have to do the work at certain times.

And of course, there will be post implementation reviews etc to include vendor management activities
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
busybeez
Newbie
Newbie


Joined: Aug 01, 2018
Posts: 2

PostPosted: Fri Sep 07, 2018 3:34 am    Post subject: Reply with quote

How often do you host a CAB meeting?
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3607
Location: London, UK

PostPosted: Sat Sep 08, 2018 6:25 pm    Post subject: Reply with quote

We host a Application and Infrastructure CAB weekly

This is because the IT Estate is EMEA wide
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.