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ITIL :: View topic - Change Analyst required, UK - ASAP
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Change Analyst required, UK - ASAP

 
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MickeyPurewal
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Joined: Jun 06, 2005
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PostPosted: Thu Apr 13, 2006 9:19 pm    Post subject: Change Analyst required, UK - ASAP Reply with quote

My client, a world-wide organisation, is currently looking for a Change Analyst. Based in the West Midlands, England, UK.

Roles and Responsibilities
Monitoring, challenging & progressing changes entered in the HP Service Desk tool.
Progressing emails received into the team mailbox
Providing weekly reports
Producing the weekend change timeline
Organising, preparing for and chairing weekly CAB /Weekend change meetings
Maintenance of the Configuration Management database.
Monitoring adherence to the Change Process.

Skills Required

Proven experience within a pressured change environment, including challenging the nature and need for changes & chairing CABs. Proven experience of working with all levels of an organisation.

The role also requires a very high level of inter-personal communication skills due to the need to interact with many teams.

Candidates should be able to demonstrate a strong adherence to process.

A broad understanding of ITIL and experience of HP OpenView Service Desk is desirable.

The ability to work under pressure, towards deadlines, manage own workload and work as part of team is essential.

We are looking to get people on board in the next two weeks, therefore if you are available and interested, apply now and send me your CV to mickeypurewal@computerpeople.co.uk
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