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ITIL :: View topic - ITIL practitioner
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ITIL practitioner

 
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nirmal
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Joined: Apr 20, 2006
Posts: 3

PostPosted: Fri Apr 21, 2006 7:16 pm    Post subject: ITIL practitioner Reply with quote

I have cleared my ITIL foundation certification, I would like to know if there is training available for ITIL practitioner in South India for Service level management and Financial managemant for IT services(both together).

OR

Would it be a better idea to directly work towards the service manager certification.


Thanks.
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Fri Apr 21, 2006 8:26 pm    Post subject: Reply with quote

Nirmal

I did a google search on ITIL Education India and HP appear to offer practitioner courses on demand.

Obviously the Service Manager exam is the preferable solution, unless of course, you are funding it yourself, in which case the practitioner exams will be more affordable.

Does your role need the Manager exam, or are more of a 'doer'

the other thing I did was to look at the EXIN site for exam centres but I am rubbish at any kind of Geography, and do not know which areas are in ' Southern India' - I saw stuff for Bangalore which I know is about midway.

Don't know if any of this is of any use at all

Regards

Ed
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nirmal
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Joined: Apr 20, 2006
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PostPosted: Mon Apr 24, 2006 10:04 pm    Post subject: Reply with quote

Many Thanks, Ed.
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Revellations
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Joined: May 02, 2006
Posts: 15

PostPosted: Tue May 02, 2006 4:43 pm    Post subject: Combining Processes Reply with quote

I am under the impression that a lot of vendors are not holding practioner courses any more due to financial justification. Due to the fact that a Practioner specialises in one process, then it is difficult to get more than 1 or 2 people to a course. Of course this is not financially viable for some vendors.

So to combat this I believe they are combining processes and doing it that way. In other words, you become a Practioner in Financial and Service Level Management rather than one or the other. I will need to confirm this as I had read this somewhere. I will try and update this post shortly once I have found my source.
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Revellations
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Joined: May 02, 2006
Posts: 15

PostPosted: Wed May 03, 2006 2:45 pm    Post subject: Reply with quote

Further to my last post, I had a bit of a poke around on the web and found the new Practioners certificate - ITIL Practitioner Support & Restore (IPSR) Certificate. They have combined three ITIL processes - Service Desk, Incident Management and Problem Management into one course. It has been run only a few times in Europe and the states and I believe it is still finding its feet.

Here is a news article from Exin about this:

exin-exams.com/default.asp?NewsID={5F2AF072-D1D9-4E37-BD0C-9643B98AB40A}

I hope this clarifies the direction in which this certificate is going and helps you choose which path to take (practitioner or Manager's certificate).

Cheers
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Revellations
IT Service Manager (Manager Certified)
Australia

I spent $5000 dollars to get a $1.99 Red Badge...and I have no problem with it at all!!!"
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu May 04, 2006 12:50 am    Post subject: Reply with quote

Quote:
Due to the fact that a Practioner specialises in one process, then it is difficult to get more than 1 or 2 people to a course.


This is not the case in the UK, we get courses that end up with 16 people at Practitioner level, as I saw last year for my Config course, My Change course was only marginally better at 12. Granted we had a chap from Dubai on the course, but most were home grown.

Is this because ITIL is not as rampant as it is in Britain?

Regards

Ed
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Revellations
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Joined: May 02, 2006
Posts: 15

PostPosted: Thu May 04, 2006 9:30 am    Post subject: Reply with quote

Ed,

I belive you are spot on. The maturity of ITIL in Oz is not as established in uk (obviously - OGC initiative). However it is growing in popularity very rapid.

Cheers
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Revellations
IT Service Manager (Manager Certified)
Australia

I spent $5000 dollars to get a $1.99 Red Badge...and I have no problem with it at all!!!"
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kitil
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Joined: May 09, 2006
Posts: 7

PostPosted: Wed May 10, 2006 8:09 pm    Post subject: Re: ITIL practitioner Reply with quote

nirmal wrote:


Would it be a better idea to directly work towards the service manager certification.



The answer to this question is to ask yourself "why do you want do it?" as suggested by Ed already.
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