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ITIL :: View topic - Why was ITIL created?
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Why was ITIL created?

 
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markbarr
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Joined: Mar 14, 2006
Posts: 6
Location: UK and Poland

PostPosted: Thu Apr 06, 2006 5:58 pm    Post subject: Why was ITIL created? Reply with quote

I know who and when - but what was the real need for ITIL? Was it as a result of a study or white paper that said IT OPs in UK local govt. was rubbish?
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Apr 06, 2006 8:12 pm    Post subject: Reply with quote

I've had a quick look around, but the OGC don't say why it was developed - my guess would be a sequence of problems within the Government IT community. I seem to remember a series of fiascos about that time.

Regards

Ed
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markbarr
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PostPosted: Thu Apr 06, 2006 8:50 pm    Post subject: Reply with quote

Ed wrote:
I've had a quick look around, but the OGC don't say why it was developed - my guess would be a sequence of problems within the Government IT community. I seem to remember a series of fiascos about that time.

Regards

Ed


Cheers Ed - someone asked me this morning and I couldnt answer them.

I am working in Poland so I will say it was Thatchers way of dealing with the Unions Very Happy
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markbarr
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PostPosted: Thu Apr 06, 2006 9:00 pm    Post subject: Reply with quote

EDIT - just found this

itsm.the-hamster.com/itsm2.htm

ITIL History

The Central Computer and Telecommunication Agency (CCTA), now called the Office of Government Commerce (OGC), created the ITIL framework in late 1980's. The original need was to improve the quality of IT services provided to the British government. The OGC created ITIL as an approach independent of vendor technology and caters to organisations with differing technical and business needs.

Identifying best practices that worked across the IT service industry developed ITIL version 1. Thus, ITIL is in true sense a representative of industry "best practices".

ITIL version 2 is the current publication by OGC. OGC made significant improvements to the original ITIL publication to reflect the new developments and changes in the IT services industry.

Today, IT Infrastructure Library (ITIL) provides a framework of “best practice” guidance for IT Service Management and is the most widely used and accepted approach to IT Service Management in the world.
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Sarge
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PostPosted: Fri Apr 21, 2006 11:49 pm    Post subject: Reply with quote

I know it was mainly deeloped for Mainframe support, soemthing that is rather amusing thinking that most people shout 'ITIL' now when mainframes are dying out.

I would say that looking at the processes they realised, even in the late 80's, that IT staff were out of control doing what they felt like doing without any structure. This would in turn have brought about the birth of the IT Consultant.

D'oh!!!
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RobRoy47
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Joined: Jul 26, 2005
Posts: 42
Location: Northern Virginia, USA

PostPosted: Mon Apr 24, 2006 9:35 pm    Post subject: Mainframes Reply with quote

I remember the mainframe days. Back then, service was something you did to the machines to keep them running. Service to the customer was unheard of! ITIL was really radical at its inception
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Ed
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Joined: Feb 28, 2006
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Location: Coventry, England

PostPosted: Thu Apr 27, 2006 8:04 pm    Post subject: Re: Mainframes Reply with quote

RobRoy47 wrote:
I remember the mainframe days. Back then, service was something you did to the machines to keep them running. Service to the customer was unheard of!


As a dinosaur from the 'Mainframe Days' I have to dispute this - I was sent on Customer Care courses back in the late 70's to ensure that this scenario was not possible. I worked for a very large US Car maker in the UK, and they insisted that we took care of our internal customers.

I appreciate that some companies may have been like this, but equally others were not.

Regards

Ed
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Fri Apr 28, 2006 9:30 am    Post subject: Reply with quote

I was also told that one of the objectives of a process oriented framework was to document a way of working that the government could "force" their contractors to adopt, thus allowing them to be compatible and integrate cross-organization processes.
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Fabien Papleux

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