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ITIL :: View topic - ITIL implementation for Software dev company
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ITIL implementation for Software dev company

 
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sureshbalakrishnan
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Joined: May 03, 2006
Posts: 2

PostPosted: Thu May 04, 2006 5:49 am    Post subject: ITIL implementation for Software dev company Reply with quote

Hi,

I work for a Software development company. We develop software on specific customer requirements, most ly on .net and java platforms. We dont have much on the maintanence area except enhansements to the existing projects on client request.
Is there a scope to apply ITIL frame work here. Some one pl advice
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu May 04, 2006 5:38 pm    Post subject: Reply with quote

Hi sureshbalakrishnan

My company is a service provider and as such we deal in both hardware and software - some maint, some enhancements, some new apps. We have found ITIL absolutely invaluable. We have virtually every language from java to cobol and it does actually work.

It is not easy - there will be times you think why me, but the end result is a situation where , because you have control, problems are far more easily dealt with and understood. Faults are identified quickly - sometimes even before the customer notices or it impacts timelines too heavily.

If you have the control that the ITIL framework gives you, you can make the process slicker and align the work ethic to the business requirements more easily.

I hope this is of some use

Regards

Ed
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sureshbalakrishnan
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Posts: 2

PostPosted: Thu May 04, 2006 11:41 pm    Post subject: ITIL implementation for development company Reply with quote

Thanks Ed!

So far as I understand, we need to move things at the organisational level. Getting the management commitment etc. Can we as a first step implement some basic stuff on a selected development project so that we have some thing to show case as success and move forward. Is there a place where I can get some ideas on where to start.

By the way.. you can just call me Suresh.
Thanks again Very Happy
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Fri May 05, 2006 5:12 pm    Post subject: Reply with quote

Suresh

Some people will say you can't and that the best solution is a complete switchover to ITIL practices. I agree in theory, but we implemented Change / Release (because we had to) on a paper system based on the combined experiences of us older bodies. We gradually increased the knowledge of ITIL by running in courses at Foundation level, including senior managers. As I have said elsewhere, getting Management buy-in is the toughest bit as you have to do a real selling job without anything to show how this is going to give ROI. Persevere and once you can show how much time and money can be saved, they will fall over themselves to get on board.

I appreciate this is not really text book, and not ideal, but it worked.

We started with a limited brief to the Operations area of our company, only looking at production software/hardware. That has now expanded to include Test environments, some PCs (Service Desk/Operations) and now I am being asked to roll out the processes to the rest of the Company (long term objective). It won't happen overnight, but everyone now accepts that this is the way forward.

Sorry if I am rambling - I hope this helps

Regards

Ed
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