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ITIL :: View topic - ITIL Service Delivery Managers exam
Posted: Tue May 09, 2006 8:06 pm Post subject: ITIL Service Delivery Managers exam
Hi
As has been the common thread here - I did the SS and SD exams in January - I had no faith in passing the SS exam but was optimistic on the SD exam. sods law I passed the SS and failed the SD. I think it was the finance question and the risk Assessment question that proved my downfall anyway I'm signing up to repeat in June the 9th and am doing the ISEB exam.
I did a good bit of work on the previous exams but struggled in the application of the theory particurly in the SD.
Does anyone have any pointers on the Risk Assessment is particular as I found the question a bit abstract
I haven't attempted these exams yet but I've got a few pointers on risk assessment in general - it may or may apply to the exact situation you are referring to.
Risk assessment is usually done on
- cost
- schedule
- resources and
- quality
So I guess you could elaborate on the anticipated impact (risks) to all of the above in measurable terms.
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