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ITIL :: View topic - FSC and PSA Templates
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FSC and PSA Templates

 
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KiwiChick
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Joined: Jun 09, 2006
Posts: 8

PostPosted: Mon Jun 12, 2006 8:52 pm    Post subject: FSC and PSA Templates Reply with quote

Hi everyone,

Does anyone know where I can go to get some basic templates for a Forward Schedule of Changes, and Projected Service Availability, and any other Change-related templates/documents?

The books don't provide anything like this and I need to create some promptly!

Thanks for your help in advance!
KC
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Mon Jun 12, 2006 10:58 pm    Post subject: Reply with quote

[Hi everyone,

Does anyone know where I can go to get some basic templates for a Forward Schedule of Changes, and Projected Service Availability, and any other Change-related templates/documents?

The books don't provide anything like this and I need to create some promptly!

Thanks for your help in advance!
KC]

Hi KC

I have used both Outlook and Windows SharePoint Services as a solution for the Forward Schedule of Change .

With Outlook, you can save the calendar as a web page and the changes as appointments.

This gives a nice calendar type view which is very powerful.

If you save document links within the notes section of the appointment, then these are available when the calendar is saved as a web page - a bit clunky, but it works!

With Sharepoint Services you can do rather more - It can display as a Calendar view, but we have had some problems with that, so just use it as a list, sorted with the latest date first.

As you can configure the list as you want, the sky is the limit in what you show, if a field is mandatory or not, etc etc.

Most of the functions within Outlook are also available.

I don't have a template/solution for Projected System Availability yet other than my FSC.

I hope that this helps

Regards

Ed
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