Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
NOTE: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Search
Languages
Select Interface Language:
Advertising
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Distinguish between ‘Standard Changes’ and ‘Service Requests
Posted: Mon Jun 12, 2006 8:57 pm Post subject: Distinguish between ‘Standard Changes’ and ‘Service Requests
Hi,
Standard changes are those which are pre-authorized and follow an established path, are often requested and the impact is known.
Our challenge is, how do you distinguish between ‘Standard Changes’ and ‘Service Requests’ in the CMDB?
The issue is that a colleague documenting his Change Policy wants to reduce his workload. So he’s renamed all ‘Standard Changes’ as ‘Service Requests’ & thus removed it from his domain!
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum