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ITIL :: View topic - Distinguish between ‘Standard Changes’ and ‘Service Requests
bobduncan76 Newbie Joined: Jun 05, 2006 Posts: 12
Posted: Mon Jun 12, 2006 8:57 pm Post subject: Distinguish between ‘Standard Changes’ and ‘Service Requests
Standard changes are those which are pre-authorized and follow an established path, are often requested and the impact is known.
Our challenge is, how do you distinguish between ‘Standard Changes’ and ‘Service Requests’ in the CMDB?
The issue is that a colleague documenting his Change Policy wants to reduce his workload. So he’s renamed all ‘Standard Changes’ as ‘Service Requests’ & thus removed it from his domain!
I believe he’s wrong but need advice on that.
Ed Senior Itiler Joined: Feb 28, 2006 Posts: 411 Location: Coventry, England
Posted: Mon Jun 12, 2006 11:02 pm Post subject:
might I suggest checking out the existing thread in Change Management and therefore keep all the discussions together?
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