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ITIL :: View topic - Why is ConfM a process?
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Why is ConfM a process?

 
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Flip
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Joined: Jun 07, 2006
Posts: 6
Location: Amsterdam

PostPosted: Wed Jun 14, 2006 2:28 am    Post subject: Why is ConfM a process? Reply with quote

Hello experts,
In reviewing all IT processes that we need to develop, I find that ConfM is a rather minute area that hardly calls for the identification of a process.
ConfM assures documenting the configuration, so good administration is necessary and maybe some way of retrieving the info (for IM or for reporting on the architecture). I would only create a work instruction for a CMDB administrator how to add CIs or administer the categories, no more.
So why do we call it a process?

Regards,
Philip.
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addington
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Joined: Jun 27, 2006
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Location: Atlanta, GA

PostPosted: Wed Jun 28, 2006 5:23 am    Post subject: Reply with quote

Check out the "Type of CI's" question. rjp goes into some good detail answering and it should give you an answer as to why this rather minute area might be the backbone of all Service Management.

Take Care
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Flip
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PostPosted: Thu Jul 06, 2006 6:30 pm    Post subject: Reply with quote

Will do. Thanks for that pointer!
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