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ITIL :: View topic - assyst -out of the box
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assyst -out of the box
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rjp
Senior Itiler


Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Tue Jun 27, 2006 1:55 am    Post subject: Reply with quote

Addendum to my own comment from above...

Quote:
One thing my experience has taught me is that a vendor's analysis of any business problem has a remarkable affinity for conclusions that support their own products.


...I do not intend to ascribe anything manipulative, cynical, or otherwise untoward to tool-set vendors. I am commenting on a perfectly natural state of affairs. No one, or no oragnisation is going to put all that money and effort into building one of these things is they don't actually think they are addressing a real problem or need effectively.

Trouble is, it is really very important not to buy the problem!
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rjp
Senior Itiler


Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Tue Jun 27, 2006 2:34 am    Post subject: Reply with quote

Hey Frank,

Snap! - I think we posted at exactly the same time. The one above hopefully confirms your interpretation.

Actually I think C and B are identical - the oraganisation is its processes in so much as one can't be changed in a non-trivial way without changing the other.

My rambling about data v process emphasis actually lines up - seems safe to say you advocate the information based approach. I trust you understand I am not particularly dark on that approach per se. It will often be the 'right thing to do' in many organisations.

I don't doubt for a second that your experience is very broad - much more so than mine. And I am sure it is of benefit to many who come here. And I do mean that.

WRT to the whole OTB thing, I would allow for the possibility that a solution can be designed under the principle that if a 'feature' can't be utilised without customisation it shouldn't be included. And that such a design philosophy need not 'cripple' a product. And as your solution is hosted (which I hadn't realised) that approach would make a lot of sense.
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Tue Jun 27, 2006 8:39 pm    Post subject: Reply with quote

Gents (Frank & RJP)

Thanks for being (as usual) erudite and exhaustive in your replies.

Everyone else

one small niggle - I wonder how many people sit for a period trying to work out what the abbreviations mean - It took me ages to work out what LOL meant (I think it's Lord Oh Lord). frustrating to say the least!

Don't mean to be a whinger, but it bugs me. PCWPTWIF.

(Please can we put the words in full)

Regards

Ed
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rjp
Senior Itiler


Joined: Mar 12, 2005
Posts: 255
Location: Melbourne, Australia

PostPosted: Tue Jun 27, 2006 11:13 pm    Post subject: Reply with quote

LOL = Laughing Out Loud. I prefer to click on the Laughing at the side, which coincidentally uses the code ":"+"lol"+":"

So Wink
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