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ITIL :: View topic - GNU tool for a knowledge Data Base
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GNU tool for a knowledge Data Base

 
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javierarcal
Senior Itiler


Joined: May 27, 2005
Posts: 79
Location: Madrid-Spain
PostPosted: Tue Jun 27, 2006 9:04 pm    Post subject: GNU tool for a knowledge Data Base Reply with quote
Hi All,


I am right now implementing incident and problem management, and we want to implement a knowledge data base to improve the proactivity in incident and problem management processes.

Do you know any GNU tool Knowledge Data Base.

Thanks a lot

Best Regards from Madrid
Javier
--
Senior ITIL Consultant
Email: javier.arcal@gmail.com
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dirkverhagen
Newbie
Newbie


Joined: Jun 11, 2006
Posts: 9
PostPosted: Tue Jun 27, 2006 11:04 pm    Post subject: Reply with quote
why not choose a tool that combines helpdesk and KDB in one?
try to search for Knowledge Data Base at sourceforge.net
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