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AZWM Guest
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Posted: Sat Jun 04, 2005 3:02 am Post subject: CMMI and ITIL |
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My company is currently using CMMI, but we're looking into ITIL as well. Does anyone have any information on the relationships between the two, mapping, etc.? |
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mcardinal Senior Itiler

Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
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Posted: Sat Jun 25, 2005 5:28 am Post subject: |
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Try doing a web search on Service Maturity Model. There is at least one whitepaper available. It will help you tie the two together.
My own belief is that CMM and ITIL are two different perspectives on the same journey to achieve quality and customer satisfaction. Not so much mapping, as intersection along two different axis.
Hope this helps
Michael |
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nuker Newbie


Joined: Sep 20, 2004 Posts: 9 Location: switzerland
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Posted: Mon Jul 04, 2005 9:52 pm Post subject: |
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ITIL decribes processes
CMM decribes the maturity of processes
So you can use CMM to control the maturity of your ITIL procrsses. But you can not use CMM (in its original sense) to describe your processes. _________________ gruss nuker
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Wallop Newbie


Joined: Jul 07, 2005 Posts: 15
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Posted: Fri Jul 08, 2005 11:47 pm Post subject: |
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Do a Google search on this individual, Dr. Ralf Kneuper, CMMi Consultant . He has done some rather good work on how CMMi and ITIL work together. I did a presentation to my fellow IT Managers/Directors and we focused on how these two methodoligies can work together. As an FYI, CMMi is much further along than ITIL in our organization and one of our concerns was confusing the organization with similiar terms.
Will be happy to send you a slide with a graphic showing how they relate. it is what I was able to understand based on Dr. Ralf Kneuper's work. |
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AZWM Guest
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Posted: Fri Jul 22, 2005 2:15 am Post subject: |
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That would be great if you could send me what you did. Your company seems to be in a similar position as what I'm in. Thanks a lot! My email is alissa.zience@baesystems.com |
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PICKINI Guest
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Posted: Tue Aug 23, 2005 10:21 pm Post subject: CMMI and ITIL |
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My company is trying to implement COBIT, CMMI and ITIL and I have been tasked with looking at the CMMI and ITIL overlap. I would therefore be grateful if you would also send me a copy of your slide.
Many thanks
my email address is PICKINI@norwich-union.co.uk |
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Wallop Newbie


Joined: Jul 07, 2005 Posts: 15
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Posted: Wed Aug 24, 2005 10:55 pm Post subject: |
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Email sent to both of you requesting the material. Please ensure the gentelman I referenced is given credit...not me.
thanks |
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Mushtaqrehman Newbie


Joined: May 29, 2005 Posts: 3
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Posted: Tue May 16, 2006 6:03 pm Post subject: |
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Could I have a copy of the slide too?
Thanks,
Mushtaq mushtaqur@hotmail.com |
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Guerino1 Senior Itiler

Joined: Jan 01, 2006 Posts: 500 Location: New Jersey
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Posted: Tue May 23, 2006 1:39 pm Post subject: |
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Wallop,
If it's not too much trouble, I would appreciate a copy, as well.
Regards, _________________ [Edited by Admin to remove link] |
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MCABELLO Newbie


Joined: May 30, 2006 Posts: 1
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Posted: Wed May 31, 2006 4:35 pm Post subject: |
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Wallop,
My company is trying to implement CMMI and ITIL.
How could we integrating both ?
Could I have a copy of the slide too?
Many thanks
email: mcabelre@cajamadrid.es |
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Azard Senior Itiler

Joined: Apr 26, 2005 Posts: 57
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Posted: Thu Jun 01, 2006 1:06 am Post subject: |
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Hi Wallop, I would also like a copy, if it is not trouble.
thanks
email: aomardeen@cportalinc.com |
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Barbara Newbie


Joined: Jun 28, 2006 Posts: 1 Location: USA
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Posted: Thu Jun 29, 2006 1:35 am Post subject: Slide |
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Wallop, if it is not too late, would you send me a copy of the slide as well as I am in the position of having to decide whether to use either ITIL, CMMI or both. Thanks. My email is barbara.embry@convergnet.com
Regards,
Barbara |
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Curly Newbie


Joined: May 09, 2005 Posts: 5 Location: UK
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Posted: Thu Jun 29, 2006 2:48 am Post subject: CMMI & ITIL |
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Barbara, I'd be interested to see how your investigation develops. Some of the early replies in this chain reflect my own experience in that CMMI and ITIL are different things and are difficult to compare. And it's not like comparing apples and pears, more like apples and umbrellas.
From what I understand, CMMI has a software engineering background and is therefore more easily aligned to a 'development' environment as opposed to ITIL, which is focussed on the operational/service/customer experience aspects of IT (and indeed non-IT if you wish).
Also, CMMI tends to be more prescriptive, whereas ITIL is a framework that an organisation can choose to adopt/adapt/ignore as befits its needs.
There will be some touch points between the two methodologies and, if you decide to embrace both, it will be important to identify those so that primacy and interfaces can be determined. I would suggest that any clashes in process and/or toolsets would only serve to undermine one or both of them.
Good luck! |
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rjp Senior Itiler

Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
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Posted: Thu Jun 29, 2006 10:46 am Post subject: |
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Curly, have a look at a document called:
The IT Service Capability Maturity Model
This is based on the Software CMM, but definitely covers the same 'landscape' as the ITIL. (And all through these ITIL-CMM discussions I have assumed people are talking about the ITSCMM, even if they have used the CMMI acronym - it's a benefit of the doubt thing )
The material is freely available.
Look at www-dot-itservicecmm.dot.org |
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rjp Senior Itiler

Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
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Posted: Thu Jun 29, 2006 10:49 am Post subject: |
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addendum...
actually maybe I shouldn't have assumed. Anyone above, (or other readers), if you really are looking to map CMMI to ITIL and don't know about ITSCMM or haven't looked at it, do so. It'll save you a big smelly pile of work. |
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