Forrester also said that about 12% of $1Billion+ companies have implemented ITIL in some form and another 30% is either starting or preparing to get started on an ITIL initiative. I believe those are US numbers.
The thing that the question does not cover is that ITIL is so high level in some respect that you could be implementing CoBIT and you have implemented ITIL. You could be going for BS15000, Mof, HP ITSM and you would have implemented ITIL as well.
CoBIT, which is definitely the leading methodology in the US, especially in terms of governance, has just released its V4.0 which contains a plethora of alignments on ITIL. The convergence is good, no matter which methodology you're implementing, because if you know ITIL, you won't be lost when you're in front of another 'book'.
Although I live in the US, I am from Belgium and most of the IT guys I know there knew about ITIL. _________________ BR,
Technology Consulting | Service Excellence
Red Badge Certified
Joined: Jul 26, 2005 Posts: 42 Location: Northern Virginia, USA
Posted: Mon Jan 09, 2006 10:42 pm Post subject: US
I've been working with ITIL in the US since 1999. Talk about a voice crying in the wilderness! ITIL has two main problems in the US. First of all, we didn’t invent it, so it is suspect. Secondly, it requires a cultural change. Our culture is perfect, therefore change is not necessary! Nonetheless, ITIL is making headway in the US, but it will take time. ITIL has one major advantage over its competitors-15 years of proven success!
Posted: Thu Jan 19, 2006 6:44 am Post subject: Getting there...
I feel a lot like RobRoy47... and on the top of that, in France, we are not fond of processes... people like to invent new solutions all the time, not follow procedures! However, as inefficiency grows, best practices look like an innovative way to improve.
We're just about to start an Incident Management project... If you wish, you can have a look at my blog, and follow the ins and outs of that adventure day after day. Follow the link in my signature! _________________ Better have remorse than regrets
Joined: Jan 24, 2006 Posts: 2 Location: Tabasco, México
Posted: Wed Jan 25, 2006 10:14 am Post subject:
I have a question about the best-practice…. (ITIL)
I hope to find the answer with you, or they can orient to me with whom I must ask
Do you exists reference where it explains activities of outsourcing en IT? For example: What is the number of computers than can have like load a worker of IT?
My question is because a company of but 1000 employees, it needs to know if it exists to standard or best- practice to contract personnel of outsourcing of IT, depending on the number existing personal computers in this company.
The personnel of outsourcing will be technical support.
I know that several sources exist, eg Forrester research, Gartner Group, etc. But the numbers vary a lot depending the type of company: industry, service, centralized, all around the world, small, bug. It is always difficult to find out what would be the "right" numbers -and there ain't any "right" numbers anyway... _________________ Better have remorse than regrets
Posted: Wed May 17, 2006 6:56 pm Post subject: NL and PL
I agree with markbarr.
In Poland ITIL is not a popular thing. It is almost not recognizable.
Smaller IT departments (e.g. in 1000 employee factory) cannot imagine how to implement this. They deal with problems on a "daily firefighting".
Some banks have implemented this. I don't know how comprehensive their implementation is.
I work for NL company, and NL companies seems to have ITIL in place (ALL OF THEM ).
I am in the US and only heard of ITIL about a year ago when the company I'm at started implementing it. We already had service desk and change management in place, so it wasn't a big step there, but we're still having a lot of problems.
We have the added complexity of a new supply/demand structure which created a Business IT component in the organization. The communication between bussiness, Business IT and IT is very poor, which is hindering parts of ITIL.
I am in India, and i admit it is niche, but it is definitely growing... I am a student nd ITIL is my area of interest. Have done my foundations certification as well. Currently on a project to implement ITIL processes in a semi government organisation. And must say, people are quite well versed with what ITIL is, and this organisation is planning to go in for the BS15K certification soon. So they are very much into it.
I have given Practitioner courses in Estonia, and the people there said it was regarded by management as extremely important. _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
All times are GMT + 10 Hours Goto page Previous1, 2
Page 2 of 2
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum