Posted: Thu Dec 09, 2004 7:35 pm Post subject: Change Management: Classification
I'm having troubles in the classification of a Request for Change. In ITIL there are 2 points of attention:
1. priority which is made of urgence and impact
2. category which is made of impact of resources.
1. Is that the same method on incidentmanagement? Urgence: if a employee could work or not and impact what impact on IT-network?
2. Category: what kind of categorys are we talking about?
Can somebody give samples of how a RfC could be classified with a simple example?
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