Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: immilmeld
New Today: 10
New Yesterday: 140
Overall: 131700

People Online:
Visitors: 35
Members: 1
Total: 36 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - what more can be done?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

what more can be done?

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
sach0111
Newbie
Newbie


Joined: Jun 15, 2006
Posts: 18

PostPosted: Fri Jul 28, 2006 4:39 pm    Post subject: what more can be done? Reply with quote

Hello everyone,
I have to implement change management in an ISP.
Currently they already have RFCs. What more can be added to make it an ITIL compliant change management?? One of the thought that i had was:
Setup a CAB. Atleast comprising of 2-3 people, because it is not a very densely populated office.
Apart from this what else can be done??
All suggestions are welcome
Thanks in advance
Ranjani
Back to top
View user's profile
itilimp
Senior Itiler


Joined: Jan 20, 2006
Posts: 172
Location: England

PostPosted: Fri Jul 28, 2006 6:44 pm    Post subject: Reply with quote

I'd say stand back and review the whole process objectively.

What works well at the moment?
What doesn't work at the moment?

Analyse the RFC metrics. Are there lots of changes going through that need authorising that could be pre-authorised as standard changes?

Are there failed changes being put through on a regular basis because the same issues (perhaps of communication) aren't being addressed?

Are failed changes actually reviewed?

Who is authorising changes at the moment? Are they notifying / seeking input from the right people before authorising a change? (If you don't have a CAB at the moment then putting one together would help facilitate this. How about emergency changes? You need to think about people for the EC/CAB as well)

That's just a few things to get you started, but I'm sure there are a few change managers on the forum here who could add a lot more Smile
Back to top
View user's profile Visit poster's website
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Sat Jul 29, 2006 1:00 am    Post subject: Reply with quote

Hi Sach0111

I agre with everything that Iilimp has said, in addition, think hard about the composition of your CAB - It can be virtual, if you do not need to meet - ours is at the moment and we also rely on wet signatures.

The CAB needs to be someone from every area that is affected by the Change, including 3rd party suppliers, if you have them. Do not be misled into not including someone who is affected.

Look at the RFCs themselves - is the information at the right level (is it in techie speak or could your mum understand it) Do you have a peer review of the Change to ensure that it is safe - does someone sign off on the business side to ensure that the Change is something you want to do and not just a 'nice to have'?

What about testing - do the implementers have to prove that it has been done, or do you take their word for it?

If you have reviews of Changes look at the questions, arec they pertinent and meaningful or do they need revising.

Do you have a policy document for the Change Management process, and an OLA for the Change Manager?

Just a starter for ten

Regards

Ed
Back to top
View user's profile
sach0111
Newbie
Newbie


Joined: Jun 15, 2006
Posts: 18

PostPosted: Mon Jul 31, 2006 3:24 pm    Post subject: Reply with quote

Thanks a lot for the replies guys,
A major point struck me after reading the replies. They only have RFCs. They dont have any metrics to measure the successes and failures. .....a major setback!!
Thanks once again
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.