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ITIL :: View topic - Policies
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Policies

 
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Debbie
Newbie
Newbie


Joined: Jan 23, 2006
Posts: 13
Location: San Francisco, CA

PostPosted: Wed Aug 02, 2006 8:18 am    Post subject: Policies Reply with quote

My compnay is in the process of implementing Change Management, Release Management and Configuration Mangement all at once. I've been assigned to write the policies for Release Mangagement. I have a list of release management policies, but I'm not sure how detailed they should be.
Should the actual policy detail how the policy should be carried out? For example, the policy for release documentation indicates that all releases should include documentation that outlines the specific components of the release; impact of the release; status of the release at each stage in the release cycle; acceptance criteria, test plans, etc.
Should I also be creating templates for each of these so the data collected is consistant?
Should I tell them where and how these documents should be stored?
Any suggestions regarding policies in general would be greatly appreciated.
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Wed Aug 02, 2006 4:50 pm    Post subject: Reply with quote

Hi Debbie

having written a general policy for Change Management, you have my sympathies. Not an easy job.

Firstly I would suggest that in the case of documentation, you should write a procedure on how to complete any given document, in detail, giving examples wherever possible, screen shots if appropriate, where to store it, where the templates are to be found, any naming conventions that you require, what kind of evidence you need for testing etc. etc.

Then in your policy refer to the procedure as the guiding light.

In this way you ensure that the detail you want is given and captured. As far as I am concerned your policies should contain all the details that you mention.

It also means that if you change your mind on what you need (inevitable really) all you need to do is change the procedure, not the policy document.

In our general policy document I also detailed the consequences of non-compliance i.e. that anyone disregarding the policy was likely to be subject to disciplinary processes, and got it signed by a senior director

This approach has served me well so far.

I hope this helps

Regards

Ed
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Debbie
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Newbie


Joined: Jan 23, 2006
Posts: 13
Location: San Francisco, CA

PostPosted: Sat Aug 05, 2006 1:21 am    Post subject: Reply with quote

Thanks Ed. I fear I have a lot of work to do. You have been extremely helpful.
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