For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Need help on these questions (1)
Posted: Tue Aug 08, 2006 12:56 pm Post subject: Need help on these questions (1)
Consider the following metrics:
1 Number of incidents closed on without onward referral
2 Number of incidents correctly categorised at logging
3 Number of hardware faults reported
These are questions which are provided by the ISEB as samples. they are not supposed to be re-printed without permission, as the ISEB has the copyright. They are released with the answers.
I am not sure why you are asking for help. In an exam situation, you might get these wrong, but otherwise, rather than someone say you are right or wrong, you should look up the books, your notes etc. to work out the answer. Printing answers here will not help anyone else who is set these as a mock exam during the course.
I always say to my students that they need to know WHY an answer is right, and why the other answers are wrong, if they want to know that they really understand ITIL. _________________ Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
