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ITIL :: View topic - Case Studies
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Case Studies

 
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AnthonyJ
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Joined: Aug 15, 2006
Posts: 1

PostPosted: Wed Aug 16, 2006 10:11 am    Post subject: Case Studies Reply with quote

Hello All,

I was wondering if you guys could help me find a few config mgt case studies on the Internet...if anyone has an address in mind it'll be much appreciated. I am particularly looking for 'real life' studies of config mgt and the implementation of CMDB's.

Also, does anyone know of any good resources (not necessarily ‘real life’) that outline references between config mgt & incident/problem mgt?

Much appreciated

AnthonyJ
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Itguy
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Joined: Aug 21, 2006
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PostPosted: Mon Aug 21, 2006 7:21 pm    Post subject: Reply with quote

Have you checked out the Configuration Management Kit (configurationkit.com)? It includes templates, draft plans, presentations, and all sorts of gumf like that. I'm not sure about references to incident/probem mgt though.
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