Joined: Sep 14, 2004 Posts: 14 Location: Australia
Posted: Tue Sep 28, 2004 12:28 am Post subject: Does anyone know of any comparisons or mapping of ITIL to ei
Check out the IT Service CMM document - IT Service CMM Version 0.4 June 24, 2004 - itservicecmm.org.
This document describes the Information Technology Service Capability Maturity Model, or IT Service CMM for short. The IT Service CMM is a capability maturity model that specifies different maturity levels for organizations that provide IT services.
Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Thu Dec 23, 2004 6:30 am Post subject:
My understanding is that Service CMM developed from CMM (which is very development focused). They are roughly equivalent in their purpose and structure. Both focus on moving your organization to higher levels of rigor. Personally I beleive IT Service Management does this better that CMM because it provides a holistic and system view of IT rather than just a process oriented view. CMM seems to forget that process is only one part of the People-Process-Technology trinity that is better reflected by the concept of "IT Service" which incorporates all three aspects.
Posted: Fri Feb 04, 2005 3:08 pm Post subject: Re: ITIL Mapping to CMMI model
ITIL has nearly 14 disciplines whereas CMMi has 25 Process areas. ITIL Processes is specific to BPO activities but still can be embedded within the CMMi PAs.
As far as I know there is no one -to-one mapping document between Cmmi and ITIL Processes. But you may perform a Mapping with CMMi and the ITIL process areas specific to your business to address these operational models.
High Level Example: For Example Incident Management would be a part of Engineering Pas whereas a portion of Problem solving would be a part of Causal analysis and Resolution. (This might vary depending upon your business practices and operating scenarios)
Posted: Fri Jul 22, 2005 12:16 am Post subject: Mapping and question about ITIL
I am currently in the process of performing a mapping of ITIL to CMMI for my organization. However, I'm a little confused about something with ITIL. I mapped the ten processes that are covered under Service Support and Service Delivery. I also mapped the Security Management info. However, now I have the Software Asset Management, Application Management, and ICT Infrastructure Management books, and I don't know what to do with them. Are they supposed to be separate processes or are they supposed to be covered under the ten main processes?
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