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ITIL :: View topic - Asset management and user information
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Asset management and user information

 
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highdiver_2000
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Joined: Apr 05, 2005
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Location: Singapore

PostPosted: Thu Sep 07, 2006 1:04 pm    Post subject: Asset management and user information Reply with quote

Hi,
I re-organizing my hard disk files to ease myself into the IT service management.

Somethings are quite easy to handle, helpdesk > service desk etc.

One thing stopped me was Asset Management. Who is using PC tag 23K3243, from which dept. Does this goes into Configuration Mgt? Seems too detailed.

How do you handle server administration work, particulary with user information directories, aka Active Directory?

Help?
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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Thu Sep 07, 2006 4:16 pm    Post subject: Reply with quote

Hi diver,

I put info regarding usage under config. Anything that concerns asset management and covers pricing etc. I put under financial.

Does this answer your question?
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highdiver_2000
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PostPosted: Fri Sep 08, 2006 12:56 pm    Post subject: Reply with quote

Asset Management

- Who is using what
- how old and depending on policy, scheduled replacment
- is it leased and due?
- Float equipment tracking
- Depreciation <optional>
- insurance?

Hmm beginning to look like Finance, with the exception of the first line.
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Fabien
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PostPosted: Fri Sep 08, 2006 9:32 pm    Post subject: Reply with quote

What m_croon says is correct. But knowing whether you have both a CMDB and an Asset DB may make sense at this point. You could potentially use your CMDB for asset mgt, which would simplify your classification. Otherwise, you should have a link between the 2 systems and store the information where it belongs.

right?
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Fabien Papleux

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m_croon
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PostPosted: Sat Sep 09, 2006 7:11 pm    Post subject: Reply with quote

Hi Fabien,

I absolutely agree. I interpreted the original question as regarding documents instead of a db system. When talking about a db system, I am in favour of either one system or at least an automated interface between 2 systems. In that case, all you should do is determine on db-atribute level who is owner, config. manager or fin. controler.
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highdiver_2000
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PostPosted: Mon Sep 11, 2006 5:43 pm    Post subject: Reply with quote

Thank you all for your replies. Smile
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