CM Roles and Responsibilities

[matt78h]

Hi

We are just trying to decipher a list of Roles and Responsibilties in terms of Configuration Management for our IT Teams, does anyone know where I can get so useful information on this subject, or any advice.

Ta

Matt

[UKVIKING]

The Service Support Book has all that details

So would any training course for Foundation, Practioner or Manager's Certificate
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[matt78h]

Thanks John

Have the roles from practitioners course but thought that these were a bit basic, or am i reading too much into this topic!

Matt

[Deepa]

few roles can be:

 Plan, publicize and oversee implementation of Configuration Management tools.
 Create and manage the configuration management plan and its implementation. This includes CI registration procedures; access controls and privileges.
 Plan and execute the population of the CMDB.
 Ensure the CMDB is used to facilitate impact assessment for CRs and ensure that implemented changes are as authorized.
 Perform configuration audits to check that the physical IT inventory is consistent with the CMDB and initiates any necessary corrective action.

[jeffendy]

Just want to add more, the Configuration Management responsibilities can be:

- Continuously reviews Configuration Management processes for improvement opportunities
- Defines configuration item naming and numbering conventions
- Defines and manages interfaces to CMDB, both for data entry and query
- Determines level of CIs to be tracked
- Ensures periodic audit of CMDB data, including correction actions
- Manages CI registration process (includes identification of CI owner)
- Manage regular housekeeping of the CMDB
- Monitors and verifies CMDB updates resulting in production environment changes
- Provides storage, database structure, and database maintenance for data about registered CIs (e.g., attributes and relationships)
- Provides storage and database maintenance for documents and other electronic CIs (e.g., incidents, changes projects, etc.)

Regards,
James Effendy