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ITIL :: View topic - ITAM/ITIL and Accessories?
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ITAM/ITIL and Accessories?

 
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WRad
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Joined: Sep 29, 2006
Posts: 2

PostPosted: Fri Sep 29, 2006 9:37 pm    Post subject: ITAM/ITIL and Accessories? Reply with quote

Hi there,

just quick random question: Where does Accessories Procurement (Mice, keyboards) fit into ITAM or even ITIL? If it does.

Thanks
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3298
Location: London, UK

PostPosted: Fri Sep 29, 2006 9:56 pm    Post subject: Reply with quote

These are consumables.

Why would you want to manage mice (other than lab ones)

Same applies to keyboards, paper, ink, diskettes, blank CDs etc.

As for Monitor & printers, they are IT assets. They are alos peripherals.

They need to be tracked for Financial Management and included for Asset Mgmt, so they should/could/would be in the CMDB as a periperhal item. Same with docking stations.

But mice and keyboards are consumables - the cost factor of managing the items is way higher than the cost of the items.


Hopefull that answers your question
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Fri Sep 29, 2006 10:53 pm    Post subject: Reply with quote

Hi Wrad,

The steps to take initially when implementing config are:
1. determine scope of cmdb
2. determine depth of cmdb (config. items)
3. determine atributes of config. items
4. determine (type of) relationships between items

Your question relates to point 2 (depth). This activity defines whether you'll administer components such as pc's, monitors, switches, applications, mice, keyboards as separate items in your cmdb. The decision should always be based on costs and benefits. Is it worthwhile to administer regular keyboards and mice in your cmdb or should you consider them a commodity. And then: specialised keyboards, that might be very expensive, could get a different treatment from "regular" keyboards (same for mice).

Hope this helps,

Michiel
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Guerino1
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Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Sat Sep 30, 2006 4:27 am    Post subject: Reply with quote

Hello Wrad,

It "vaguely" fits into Financial Management. However, there really is no clear answer if you're looking to ITIL for it.

Realistically, it falls under "Vendor Management", which loosely falls under Financial Management and whose responsibility it is to oversee things like Procurement Management and ultimately ensure that all inflows and outflows (financial and tangible) are inventoried and managed properly.

To address UKVIKING's statement...

UKVIKING wrote:
These are consumables.

Why would you want to manage mice (other than lab ones)

Same applies to keyboards, paper, ink, diskettes, blank CDs etc.

As for Monitor & printers, they are IT assets. They are alos peripherals.

They need to be tracked for Financial Management and included for Asset Mgmt, so they should/could/would be in the CMDB as a periperhal item. Same with docking stations.

But mice and keyboards are consumables - the cost factor of managing the items is way higher than the cost of the items.


This all truly depends on the size and scope of the enterprise. If you can appropriately and effectively tie the Procurement Request process, to the Receiving Process, to your Inventorying/Asset Management process, to the Deployment Process and to the Configuration Management process, managing such items should be rather effortless. When you do this correctly, tracking/managing such information is very easy and really should cost you very little to do.

I hope this helps,

Regards,
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3298
Location: London, UK

PostPosted: Mon Oct 02, 2006 12:50 am    Post subject: Reply with quote

The key point which I was trying to make was that

is the cost of managing the item worth the hassle of against the item

Mice can be found for from $5 US and up
Keyboard - similar but a little higher

If you use specialized keyboards - like Financial institution (traders) etc which have more specialized keyboard functions - then the financial types want to want a proper accounting of them (pun intended) however

do they deserve an entry in the CMDB as a Configuration Item ?

If the mouse keyboard monitor is a CI in the CMDB, what is configurable about them and

They should be tracked as consumables for financial purposes only. As well as part of an Asset Inventory......

24 mice
24 keyboards
2 PCs
7 monitors

If I was internal auditor... I would ask why so many mice, keyboards and monitors....

If your staff use docking stations and laptops, then there would be something like this in your organization
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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WRad
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Joined: Sep 29, 2006
Posts: 2

PostPosted: Tue Oct 10, 2006 5:10 pm    Post subject: Reply with quote

Thanks to all for the feedback.

Smile
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