Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: C27S
New Today: 1
New Yesterday: 70
Overall: 139689

People Online:
Visitors: 64
Members: 2
Total: 66 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Forward Schedule of Change (software)
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Forward Schedule of Change (software)

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
tsulli
Newbie
Newbie


Joined: Oct 03, 2006
Posts: 3

PostPosted: Wed Oct 04, 2006 7:32 am    Post subject: Forward Schedule of Change (software) Reply with quote

I am just wondering what software you use or how do you display your forward schedule of change?
Back to top
View user's profile
fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Wed Oct 04, 2006 2:05 pm    Post subject: Reply with quote

Check if your change management software has got a provision for FSC.

If your change Management software does not have a provision you can alternatively... use your lotus notes to display FSC. It takes bit of customisation and an expert is required for it.

or else you can create a web page and attach it to the IT Deparment's website which displays the FSC.

Hope this helps!

Vimzie!
Back to top
View user's profile
tsulli
Newbie
Newbie


Joined: Oct 03, 2006
Posts: 3

PostPosted: Thu Oct 05, 2006 1:28 am    Post subject: Reply with quote

Thanks, that does help, Right now we use actuate that ties into Remedy to display our FSC, and I was just wondering what other people out there use.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Oct 05, 2006 8:10 am    Post subject: Reply with quote

We used an Excel spreadshet version 2.0 which came straight fromthe DB

This allowed the users to apply filters - date customers

Sometimes there would be 100+ RFCs

The FSC came out twice a day for all the divisions of my company
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Oct 05, 2006 5:12 pm    Post subject: Reply with quote

I am using Sharepoint - fre software, it gives a Calendar view if you wish, or a list that can be displayed in various sort sequences as required - we prefer the list of all items with the newest implementation date first. I think it is better than Excel, and as good as Outlook.

Regards

Ed
Back to top
View user's profile
fighter
Senior Itiler


Joined: Mar 15, 2006
Posts: 68
Location: Thailand

PostPosted: Fri Oct 06, 2006 11:59 am    Post subject: Reply with quote

We are using Remedy as well. We have not yet customized the feature yet..

Cheers

Vimzie
Back to top
View user's profile
Guerino1
Senior Itiler


Joined: Jan 01, 2006
Posts: 500
Location: New Jersey

PostPosted: Sun Oct 08, 2006 1:19 pm    Post subject: Reply with quote

Hello Tsulli,

There is no right or wrong, here, I guess.

We provide a free FSC solution embedded in our centralized web platform. There is no development or customization required. Customers can run a simple reports that tells them what Changes for what Products, Releases, and/or Services are being deployed to any specific environment: by whom, when, where, etc. There is also a "Recent Changes" feature that quickly tells people logging in what is going on.

One thing that we do that is different is that our FSC also handles environments before Production, so that stakeholders can manage the flow of Changes from development all the way through to Production. This is outside the scope of ITIL, as I believe that ITIL inappropriately forgets to account for all these other important environments.

I hope this helps,

Regards,
_________________
[Edited by Admin to remove link]
Back to top
View user's profile Send e-mail Visit poster's website
blamblam
Itiler


Joined: Jan 16, 2005
Posts: 37
Location: New Zealand

PostPosted: Tue Oct 17, 2006 7:11 am    Post subject: Reply with quote

Guerino1 wrote:
[Management of] Changes from development all the way through to Production...is outside the scope of ITIL, as I believe that ITIL inappropriately forgets to account for all these other important environments.


ITIL doesn't forget to account for the other environments. They are mentioned in passing in the Service Support books due to the emphasis of ITIL Service Management on the production environments. The management of change, through development, testing and QA environments is discussed in more detail in the Application Management and Infrastructure Management books. ITIL is not just about Service Support and Service Delivery.

Regards

Chris
Back to top
View user's profile Visit poster's website
Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Tue Oct 17, 2006 6:18 pm    Post subject: Reply with quote

Chris

Thanks for the remonder that ITIL is not just about Support and Delivery. I for one do tend to forget this.

Regards

Ed
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.