Forward Schedule of Change (software)

tsulli · Newbie Joined: Oct 03, 2006 Posts: 3

I am just wondering what software you use or how do you display your forward schedule of change?

fighter · Posted: Wed Oct 04, 2006 2:05 pm Post subject:

Check if your change management software has got a provision for FSC.

If your change Management software does not have a provision you can alternatively... use your lotus notes to display FSC. It takes bit of customisation and an expert is required for it.

or else you can create a web page and attach it to the IT Deparment's website which displays the FSC.

Hope this helps!

Vimzie!

tsulli · Newbie Joined: Oct 03, 2006 Posts: 3

Thanks, that does help, Right now we use actuate that ties into Remedy to display our FSC, and I was just wondering what other people out there use.

UKVIKING · Posted: Thu Oct 05, 2006 8:10 am Post subject:

We used an Excel spreadshet version 2.0 which came straight fromthe DB

This allowed the users to apply filters - date customers

Sometimes there would be 100+ RFCs

The FSC came out twice a day for all the divisions of my company
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

Ed · Posted: Thu Oct 05, 2006 5:12 pm Post subject:

I am using Sharepoint - fre software, it gives a Calendar view if you wish, or a list that can be displayed in various sort sequences as required - we prefer the list of all items with the newest implementation date first. I think it is better than Excel, and as good as Outlook.

Regards

Ed

fighter · Posted: Fri Oct 06, 2006 11:59 am Post subject:

We are using Remedy as well. We have not yet customized the feature yet..

Cheers

Vimzie

Guerino1 · Posted: Sun Oct 08, 2006 1:19 pm Post subject:

Hello Tsulli,

There is no right or wrong, here, I guess.

We provide a free FSC solution embedded in our centralized web platform. There is no development or customization required. Customers can run a simple reports that tells them what Changes for what Products, Releases, and/or Services are being deployed to any specific environment: by whom, when, where, etc. There is also a "Recent Changes" feature that quickly tells people logging in what is going on.

One thing that we do that is different is that our FSC also handles environments before Production, so that stakeholders can manage the flow of Changes from development all the way through to Production. This is outside the scope of ITIL, as I believe that ITIL inappropriately forgets to account for all these other important environments.

I hope this helps,

Regards,
_________________
[Edited by Admin to remove link]

blamblam · Posted: Tue Oct 17, 2006 7:11 am Post subject:

Ed · Posted: Tue Oct 17, 2006 6:18 pm Post subject:

Chris

Thanks for the remonder that ITIL is not just about Support and Delivery. I for one do tend to forget this.

Regards

Ed


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