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ITIL :: View topic - Operational vs Tactical inter processes dependencies
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Operational vs Tactical inter processes dependencies

 
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Ziad
Senior Itiler


Joined: Sep 27, 2006
Posts: 91

PostPosted: Sat Oct 07, 2006 5:05 am    Post subject: Operational vs Tactical inter processes dependencies Reply with quote

Dear All,
Can you please let me know the differences between the tactical and operational inter processes dependencies within the ITIL model?
Examples will be highly appreciated.

Thanks,
Z!
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m_croon
Senior Itiler


Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Sat Oct 07, 2006 6:30 am    Post subject: Reply with quote

Hi Ziad,

The operational processes (service supt) focus on user support (as the name already suggests). The interdependencies between these processes are very cyclical / consecutive: an incident leads to a problem leads to a change leads (through a release) to an adjustment of a configuration item and its administration (and the adjustment of the item will most likely lead to yet another incident).

The tactical processes (service delivery) are business driven. Their relationships are more like a spiderweb. Service level management is in the center, and all other processes at the edge of the web. If you alter one process, all the others will 'tremble' within the web.

Does this answer your question?

Regards,

Michiel
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Ziad
Senior Itiler


Joined: Sep 27, 2006
Posts: 91

PostPosted: Sat Oct 07, 2006 8:47 am    Post subject: Reply with quote

Hi Michiel,
Yes that's it, it was mentionned during my ITIL training but my memory is not serving me well especially with lots of information coming in all the time Wink

Now, and thanks to your assistance, I will remember this for quite a long time.

Thanks Michiel,
Z!
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